A client of ours has recently complained about the rude treatment that she has been getting from the staff of a small county court. I wasn’t really surprised by her revelation, though. She’s a very demanding person. Well, I know there’s nothing wrong with being demanding. However, she’s very unreasonable most of the time.
I tried to pacify her by saying that the court clerk and his assistants were probably just tired considering that they’re processing hundreds of similar requests on top of the other tasks that they’re supposed to do. I think that my explanation had a positive effect on her because she said that an administrative case against the staff would be quite an overreaction.
To ensure that her anger won’t spike up again, I just gave her the URL of a Web site (http://court-record-online.org) which allows persons to check and retrieve court records without the inconveniences involved when they would opt to personally obtain it in the courts. She was quite amazed by my suggestion. She even joked that she might not need our services anymore.
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